Return Policy
Refund & return effective date: 6/15/2026
This Refund & Return Policy explains how Nizzaro (“we”, “our”, “us”) handles returns, exchanges, refunds, and replacements for jewelry, watches, handbags, sunglasses, home items, and other products purchased through our store. Our goal is to provide a fair and transparent process while maintaining the highest standards of product integrity and hygiene.
General Policy Overview
Because many of our items are personal‑use accessories or delicate goods, certain categories are final sale and cannot be returned. Other categories may qualify for a return or exchange if they meet the conditions outlined below. We encourage customers to review product descriptions carefully before purchasing.
Return Eligibility
We accept returns for eligible items within 15 days of purchase. To qualify, the item must be unused, unworn, in original condition, and returned with all original tags, packaging, and accessories. Proof of purchase is required. Items showing signs of wear, alteration, damage, or removal of tags will not be accepted.
Final sale items
All jewelry is final sale and cannot be returned or exchanged. This policy ensures the highest standards of hygiene, safety, and product integrity. Items marked as “Final Sale” at checkout are also not eligible for return or exchange.
Exchanges for watches and sunglasses
Watches and sunglasses may be eligible for an exchange if they are unworn, in original condition, and returned with all original packaging, cases, and accessories. Watches must not have been resized, adjusted, or had links removed. Other Items with scratches, marks, or signs of wear are not eligible for exchange.
Handbags, home items, and other products
Handbags, small leather goods, and home items may be eligible for return within the 15‑day window if they are unused, in original condition, and returned with all packaging and accessories. Items showing wear, stains, odors, or damage will not be accepted.
Defective or damaged items
If an item arrives damaged or defective, contact us within 48 hours of delivery. Please include clear photos of the issue so we can review your claim. Once approved, defective items may be eligible for a replacement or refund. We cover return shipping only for confirmed defective items. Items damaged after delivery are not eligible for return, exchange, or refund.
Return shipping
Customers are responsible for all return shipping costs unless the item is confirmed defective. We do not provide prepaid return labels for standard returns. We are not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping method.
Refunds
Approved returns will be refunded to the original form of payment once the item is received and inspected. Refund processing times vary depending on your bank or payment provider. Shipping fees are non‑refundable.
Gifts
Gift returns follow the same eligibility rules and require proof of purchase. Final sale rules still apply.
Store rights
We reserve the right to refuse any return or exchange that does not meet the conditions outlined in this policy. Items returned outside the eligibility window or in non‑original condition will not be accepted.
How to request a return or exchange
To begin a return or exchange, email us at larry@nizzaro.com with your full name, order number, the email used at checkout, and a description of the issue. If the item is defective, include photos. Our team will review your request and provide instructions.
Contact us
For questions about returns, refunds, or exchanges, contact us at larry@nizzaro.com